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CTP (Customer Care Training) for JPMC

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CTP (Customer Care Training) for JPMC

August 1, 2023 - August 3, 2023

Customer care training is a program that teaches employees how to take care of customers in the best way possible. It helps them learn how to:

  1. Listen and understand what customers need.
  2. Communicate clearly and politely.
  3. Handle conflicts and difficult situations calmly.
  4. Know the products and services well.
  5. Manage time effectively.
  6. Solve problems for customers.
  7. Build good relationships with customers.
  8. Adapt to different types of customers.
  9. Use technology for better customer support.
  10. Learn from customer feedback, both good and bad.

Overall, the training aims to make sure employees can provide great service and make customers happy, which leads to loyal customers and business growth.


August 1, 2023
August 3, 2023
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